Informations COVID-19Our agencies:
These measures are implemented at our agencies to guarantee you a safe environment:
• An information display in several languages is installed at the entrance to our branches.
• Access to reception is limited to one person (with mask).
• Reception carried out in compliance with the rules imposed: marking on the ground for physical distance, signposting of the direction of traffic to maintain safety distances in waiting areas
Reception and reception
* In order to limit contacts and visits to agencies, we encourage telephone conversations as much as possible. Also, we must plan your arrival and organize the delivery of the keys to your apartment. All services, as far as possible, will be paid in advance when booking.
If you have to go to the agency:
* The doors will be left open to limit contact with the handles. No magazines, advertising, business card and other documents will be available at the reception.
• Only one person per household and wearing a mask is compulsory for the visiting client.
• The credit card will be preferred and contactless as much as possible. The filmed TPE will be cleaned after each use, we ask you to insert your card.
• Payment in cash will be made on a tray support, no hand delivery. The tray will be disinfected by our manager at each reception and returned change.
• If the agency is closed, an emergency number will be displayed on the front door.
Return the keys :
A few days before your arrival, you will be contacted to organize the final arrangements for the delivery of the keys to your apartment.
•Upon your arrival :
The protocol arrived will be to follow.
• On your departure:
Departures are scheduled before 9am. We will send you the departure protocol. If necessary, your invoice will be sent to you by e-mail.
Each apartment will be professionally cleaned and disinfected following strict procedures. A check will be made in your accommodation before your arrival
Sheets and towels:
In order to avoid too much manual manipulation, beds will not be made for certain accommodation and the linen will be left in the apartment. On your departure, place the sheets and linen in the bags provided for this purpose and leave the bags in the entrance of the apartment
Respect for the departure rules:
- Put the sheets and linen in the bags provided for this purpose and leave the bags in the entrance of the apartment
- Air the apartment
- Put the dishes in the dishwasher with cycle running
- Empty all garbage cans