Charter for committed professionals
Kesako?
Our region is committed to transition and has been awarded the Flocon Vert label. The aim of the Charter is to promote and support professionals committed to our region. To qualify for the label, you need to meet all the criteria.
Why become an Acteurs Engagés?
- Prominence in all communications from the tourist office
- Be promoted during press events
- Benefit from exchanges via a network of committed players
- Benefit from advice and support
Would you like to become a La Plagne Committed Actor?
- Fill in the form below
- The certification committee will assess your application
- Do you meet all the criteria? Welcome to the network!
🙌 Consult or download the La Plagne X Flocon Vert charter.
The Charter guide
You will find below a guide to help you fill in the form for the Charter of Committed Actors, which gives action guidelines for certain criteria. It will be supplemented over time with a set of guides, best practice sharing, contacts and advice.
Introduction
Quality approaches - certification
- Accommodation providers: Clés Verte, Gîte panda, Eco Gîte, Destination d'Excellence, Famille +,
- Restaurateurs: Ecotable, Destination d'Excellence, Famille +, etc.
- Shops: Destination d'Excellence,
- Guide to eco-responsible labels - Acteurs du Tourisme Durable
I support my region | Commitment to Transition
I take part in an action, an event, a collective time on my territory at least once a year:
- Waste collection initiative
- Adopt'1 Spot = 1 collection in a small area, 2 times a year, for 3 years
- Opération Montagne Zéro Déchet | La Plagne : large annual waste collection campaign
- Recycling sports equipment
- Via Antropia, the recycling center in Aime
- Via the Versants d'Aime community of communes
- Meetings / workshops on the theme of transition
- Workshop to raise awareness of micropollutants in water
- Conference on climate change in the mountains
- Flocon Vert public meeting
- Meetings on re-use in the building industry
- Circular economy meetings
I support my region | Customer welcome and comfort
I ask my customers about their satisfaction and take their comments into account
- A global customer satisfaction survey (BVA survey) is distributed by the Tourist Office and SAP each season. It asks questions about the entire customer experience. Despite its length (20 minutes), the response rate is very high.
2 means of distribution:- A QR Code (Your opinion matters to us" can be distributed by you to collect customer contacts and send them to BVA to be solicited as part of this survey.
- A "competition" QR Code can be used to capture e-mails from people who have stayed at the site (because they played the competition) and then forward the survey to them.
- A survey feedback meeting is held each season following the one studied (summer 2025 for winter 24-25 survey feedback): you can take part.
- Sites like Trip Advisor / Google My Business or social networks can also be a way of tracking customer satisfaction.
I look after the quality of my customer welcome
- The Tourist Office is at your disposal for any information or support you may need.
- Think about the diversity of our audiences: children/adults/seniors/families, French/foreigners, people with disabilities (physical, mental, visual, auditory)...
I take concrete action to make my establishment accessible to people with specific needs
- The Tourist Office must have reliable, up-to-date information at its disposal, so that it can pass it on to the various clienteles in the right way: APIDAE is the tourism database that centralizes this up-to-date information.
A guide to accessibility for the disabled is currently being produced. Please feel free to send us photos illustrating your accessibility to complete the guide. - The Tourisme et Handicap label can help you improve the accessibility of your establishment: https: //tourisme-handicaps.org/espace-professionnel
- AccesLibre is the French government's platform for recording the accessibility of all sites open to the public in France and sharing information with the community. You can add/modify your establishment by creating an account: https: //acceslibre.beta.gouv.fr/
- The public accessibility register (RPA ) must be made available to the public by ERP managers, in order to communicate on the level of accessibility of the services offered by their establishment.
https://www.ecologie.gouv.fr/sites/default/files/publications/RPA-Guide%20aide_VF.pdf
I participate in a local economy | Support for initiatives
I favor working with local partners or service providers (Territory, Department, Region max):
- Chambre de Métiers et de l'Artisanat: support, advice, training... Support and diagnostics relating to the ecological transition (some free of charge).
- Chambre de Commerce et d'Industrie (Chamber of Commerce and Industry): support for business development (start-up, transfer and expansion), raising awareness, advising, supporting and training entrepreneurs. Specific support for environmental initiatives is also offered and financed.
- https://www.savoie.cci.fr/
- The CCI Savoie supports you in your environmental approach | CCI Savoie
