Informations COVID-19Our agencies:
These measures are in place in our agencies to ensure a safe environment for you:
•Information is displayed in several languages at the entrance to our agencies.
•Only one person at a time in the reception (face mask obligatory).
•Reception in compliance with the regulations: marking on the floor for social distancing, direction signs to maintain safety distances in waiting areas
* In order to limit client contact in our agencies, we are encouraging telephone contact wherever possible. We are therefore scheduling your arrival and organising the handover of your apartment keys. Services must be paid for when you book whenever possible.
If you need to come to the agency:
* The doors will be left open to avoid contact with the door handles. No magazines, advertisements, business cards or other documentation will be available in the reception.
•Only one person per group should come in to the agency and must wear a face mask.
•Payment by credit card preferred, contactless when possible. The film-covered terminal will be cleaned each time it is used, please insert your card yourself.
•Cash must be handed over on a tray, not from hand to hand. The tray will be disinfected by the agency manager each time cash and change are given .
•If the agency is closed, an emergency number will be displayed on the door.
Handing over keys:
A few days before your arrival, you will be contacted to organise the handing over of the keys for your apartment.
Please follow the arrival protocol.
Departures are scheduled before 9am. We will let you know the departure protocol. If necessary, your bill will be sent to you by email.
Each apartment will be cleaned and disinfected by professional cleaners according to strict procedures. The apartment will be checked before your arrival.
Sheets and towels:
In order to avoid too much handling, beds will not be made up in some accommodation and the linen will be left in the apartment. On your departure, please put the linen in the bags left for that purpose and leave them at the apartment entrance.
Respecting the departure rules:
– Put the linen in the bags left for that purpose and leave them at the apartment entrance
– Air the apartment
– Put any dishes in the dishwasher and turn it on
– Empty all the bins