Des vacances sereines : La Plagne s'engage
Last update : 27/11/2020 17:05
This page will be updated as the situation evolves.
As winter approaches, it looks like being a rather different season for all mountain enthusiasts.
Here in La Plagne, everything is ready to welcome you in an irreproachable format, something that is very important for us. The staff in the tourist office and all the resort’s professionals are preparing rigorously to be able to offer you booking and holiday conditions that are as stress-free as possible.
To answer your questions, this page is regularly updated to present all the latest information we have for you.
Since this summer, La Plagne has been awarded the AFNOR "COVID-19 health measures" certification.
But rest assured that the best reward we can have will be knowing that you have had a great holiday in La Plagne.
F.A.Q : We answer your questions
Last updated : 14/10/2020
This page will be updated according to developments in the situation.
In the resort
When will the resort be open?
In his speech on November 26th, the Prime Minister indicated that “all the ski lifts and collective facilities" as well as the bars and restaurants will remain closed to the public until January 2021, with their subsequent openings remaining subject to government decisions.
The resort itself (not the ski area) will be open to welcome you for the Christmas holidays. All our staff are currently mobilised to update the information regarding which of the retail areas are open or closed on www.la-plagne.com, as and when they get the information from the resort’s professionals. Please note that some restaurants will be proposing takeaway food.
Lastly, even if it has been announced that we can enjoy the mountain and its wide open spaces to recharge our batteries (not the ski area), some uncertainty remains regarding the exact nature of the "collective facilities […] closed to the public", particularly which activities this includes. The nature of these activities will be specified in the coming days.
Thank you for your patience and your understanding.
Is it a good idea to go on holiday to the mountains?
Why would it not be a good idea?! Ok, we are quite far from the big towns and cities, but we are fully aware of the current situation and we have just one main consideration in mind: how to share our wide-open spaces quite safely.
Coming on a mountain holiday does not mean forgetting the health measures…far from it. We are constantly thinking of all the gestures that will keep you healthy, without compromising your beloved winter sports holiday and we are putting in place the measures recommended by the government, just like we did for the summer season.
Don’t forget that when you are skiing – like all the outdoor activities you can try in the resort - social distancing is respected quite naturally. Another great reason to come and benefit from the healthy Alpine air! 🔼
How can I be sure that my room / apartment / chalet has been properly disinfected?
Since you don’t take a microscope everywhere with you, trust your lodging operator to ensure your safety. More concretely, let's consider 3 scenarios:
— The national rental companies first of all, have been awarded certifications
— Then there are the real estate agencies that are complying with the health and safety guidelines
— Lastly, the private renters, who are assisted by La Plagne Resort, our on-line travel agency. In line with the instructions from the WHO and ADN Tourisme, the agency has sent a document restating the protocols for cleaning and disinfecting
The lodging operators are also developing best practices. For example, some are proposing on-line check-in, to reduce waiting time in common areas. 🔼
What if I cannot travel: will I get a refund?
The very first thing to do is to read the general sales conditions, something that we actually recommend you do whatever the health situation 😉. Contact the company you have reserved with and get them to specify the conditions.
La Plagne Resort, the resort’s very own travel agency, has taken a position on this. If the resort closes, for reasons of quarantine or lockdown, you can request, according to your booking conditions:
— A credit note that is valid for 18 months,
— A full refund of monies paid (within 48hrs in the case of an individual cancellation / within 30 days if the resort has to close).
Good to know: La Plagne Resort proposes Allianz Travel’s full and highly reassuring insurance for every reservation.
🔼We are also making things easier as regards ski passes: any advance bookings of ski passes and / or activities managed by the SAP (Société d'Aménagement de La Plagne) can be cancelled free of charge on simple request by e-mail to firstname.lastname@example.org up to 48 hours before the starting date of the ski pass or the date reserved for the activity.
What will be the organisation on the slopes and on the lifts? No more chatting up on the chairlifts?
You can certainly keep on murmuring sweet nothings…if you keep your distance. La Plagne’s ski lift company is basically a transport company. The (significant) difference is that it takes you to the top of the mountain.
Masks (or a neck scarf covering your nose and mouth) will be obligatory on chairlifts and in gondolas, as well as in the lift queues. Digital boards are also being installed across the ski area to direct skier flows, to avoid crowded areas. On that note, we thoroughly recommend you use the Yuge app. With 28 sensors installed across the ski area, it shows waiting time at lifts, the most crowded slopes and suggests itineraries, so it will be your best ally.
Did you know? La Plagne has 10 gondolas, which means that 87% of the lifts are open-air (chairlifts, drag lifts, ropes and carpets).
Lastly, you should be aware that the ski lift company, like all of the resort’s main players, is keeping a constant eye on developments in the health situation. The absolute priority will be to guarantee your health and (eventual) government directives will be rigorously applied. There is a single watchword for our staff: to protect each other so that everyone can enjoy the winter and skiing in the best conditions.🔼
"Feel the rhythm! Feel the rhyme! Get on up, it’s bobsled time!…"
We are very proud to be able to say that La Plagne is the only place in France where you can hurtle down at 80 km/h (or more!) round the icy bends of the bobsleigh track in “Cool Runnings” style (a film we strongly recommend in fact). At the track, like everywhere else, the team will be especially vigilant and take very good care of you:
— Disinfecting the helmets each time they are used
— Sanitizer gel distributor at the entrance to the track
— Masks must be worn inside the building and on the side of the track
If I fall ill, with Covid, flu or a bad stomach, where can I get medical help in La Plagne?La Plagne has several doctors' surgeries. Whether it is for an injury, a cold or any other symptom, you can go to see one of the doctors based in the resort. Not far from La Plagne, there is also a medical centre in Aime, two hospitals in Bourg-Saint-Maurice and Albertville, and a medical centre in Moûtiers. The main contacts are listed on our website.
Useful to know when you are in the resort: you can also find a list of local medical centres and chemists in each of the tourist offices.
It goes without saying that if you have any Covid-19 related symptoms, you must first call the medical centre, as recommended in the official instructions.🔼
Can I still watch a torchlight descent or go to the Nuit du Pompon Rouge event?As far as events are concerned, we are listening carefully to the government directives. We are taking things one step at a time and are working on each activity, hoping that it will be able to take place, but reserving the right (and the duty) to cancel its organisation.
We will find festive alternatives that live up to your expectations and that respect the “Covidian” rules, just like we did in the summer season, when we created our free, self-service activities 2.0.The plan is to keep this system going. It gives everyone things to do during the holiday, keeping your whole tribe busy!🔼
I am dreaming of a morning on the ski slopes or in a spa without my children, where can I leave them?
Best not leave them out in the snow! The resort’s crèches and day-care centres are still taking children. Ski lessons are also still running. We keep repeating ourselves but, of course, the rules are still changing over time (limited number of children, outdoor activities, etc.). We certainly want to look after your children and share all the fun of the snow with them.🔼
I always rent a helmet when I go skiing, is that really safe?
Yes, yes and yes again! Wearing a helmet when you ski is our no. 1 recommendation. The ski hire shops will be disinfecting the equipment (just like they did with bike helmets this summer) and taking all the necessary precautions. There will probably be a hairnet between the helmet and your head to keep everything nicely packaged. Don’t hesitate any longer!
You should know that some of the major equipment rental brands are putting new services in place to avoid having you waiting in the shop: equipment delivery to where you are staying with the same type of service as in the shop (choice of equipment, adjustments, etc.), digitalisation of queues (once you have arrived, you go to the shop when you get a message that it is your turn) … Why not contact our rental outlets to find out more about their organisation.
Good to know also: you can find the detailed health protocols of the different service providers on our website.The specific protocol is highlighted on the descriptive pages of each service provider.
Is Génépi a good disinfectant?
Euh... we do enjoy a Genepi at the end of a meal but, let’s face it, it doesn’t actually have any medicinal properties! There is no point in using it on your hands or throat, it won’t have any effect against the virus. It might be strong, but it’s still only a drink. 🔼
Where can we buy masks? And hand gel?
If you are the forgetful sort, you need to know that you can find masks and hand gel in La Plagne. The chemists and supermarkets are obvious sales points, of course, but you will also find them in the resort’s shops, especially reusable material ones. 🔼
How do I get to La Plagne?
It’s a bit far on foot. You have the choice of getting by car, train, bus or plane. Our public transport system is still operating normally and, with a mask, you have an “entry ticket” for most places. The free shuttle buses running between La Plagne’s altitude sites are running at the same frequency so, once again, just remember your mask!🔼
Should I expect prices to have gone up?
Our travel agency, La Plagne Resort, will be proposing the most competitive rates possible this winter. Packages are being looked into and will go on sale throughout the year to ensure that you benefit from favourable rates. In other words, we will do whatever we can to ensure that Covid does not weigh on your budget.
And we already have one great idea to recommend to you with the "100% Sérénité" offer from our travel agency: cancellation free of charge up to 7 days before your departure on a selection of accommodation. All you need to do is book!🔼